Return & Refund Policy

Last Updated: 20 August 2026

At FMART GLOBAL LTD, we want our customers to have confidence when shopping with us.

Right to Cancel

For eligible online purchases, UK customers generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason, subject to applicable UK consumer law and any legal exceptions.

After notifying us of your cancellation, eligible goods should normally be returned within 14 days.

Condition of Returned Products

Returned products should be kept in an appropriate condition and, where reasonably possible, returned with their original packaging and accessories.

Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible.

We will assess the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

Refunds

Once an eligible return or cancellation has been accepted, refunds will normally be made using the original payment method.

Where applicable, refunds will be processed within the timeframe required by UK consumer law.

Non-Returnable Items

Certain products may be excluded from cancellation or return rights where an applicable legal exception applies.

Any applicable restrictions will be communicated where relevant.

How to Request a Return

Please contact us before returning an item.

Email: fmartglobal@gmail.com
Phone: +44 7444 983146

Please include your order details and explain the reason for your request where relevant.

Contact Information

FMART GLOBAL LTD
39 Queens Road Bishopsworth, Bristol (BS13 8LF)
Email: fmartglobal@gmail.com
Phone: +44 7444 983146